MY VITAMIN STORE - FREQUENTLY ASKED QUESTIONS

Are your products certified Halal?

Yes, most of the products available at MyVitaminStore.pk are Halal-certified or sourced from manufacturers that follow Halal-compliant standards. However, certification may vary by brand and product. We recommend checking the individual product description or contacting our support team for specific certification details.

Are your products vegan or vegetarian?

We offer a wide range of supplements, and some of them are suitable for vegans and vegetarians. However, not all products fall into these categories. Ingredient sources vary by brand, so customers are advised to review product labels or reach out to us for clarification before purchase.

Are your products authentic?

Yes, we are committed to providing 100% genuine and original products sourced directly from authorized distributors and trusted suppliers.

Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available for most orders across Pakistan. Payment is collected at the time of delivery, subject to courier service availability in your area.

How long does delivery take?

Orders are usually delivered within 2–3 working days after shipping, depending on your location. Delivery times may vary during peak seasons or due to unforeseen delays.

Can I return or exchange a product?

Yes, eligible products can be returned or exchanged within the time period mentioned in our Return & Exchange Policy, provided they are unused, unopened, and in original condition.

How can I track my order?

Once your order is dispatched, tracking details (if available) will be shared with you via email or SMS so you can monitor your shipment status.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect product, please contact our customer support team immediately with your order details so we can assist you promptly.

Can I take more than the recommended dosage?

Our products are formulated with carefully defined serving sizes and recommended dosages to ensure safe and effective use. Any intake beyond the recommended dosage is not advised unless specifically guided by a qualified healthcare professional. Exceeding the suggested amount may not improve results and should only be done under medical supervision.

Why does my urine appear bright yellow after taking vitamins?

A noticeable change in urine color, often appearing brighter or more yellow, is commonly associated with Vitamin B2 (riboflavin), which is found in many B-complex and multivitamin formulations. This is a normal and harmless effect of the body excreting excess water-soluble vitamins and does not indicate any health concern.

Can I use a product after its expiry date?

We do not recommend using any product beyond its expiry date. After this date, we can no longer guarantee the safety, potency, or effectiveness of the supplement. For best results, always use products within the expiry period indicated on the packaging.

Still need help?

If you have any further questions or require assistance, our support team is here to help you.